Refund & Returns Policy

Refund & Returns Policy

Our Commitment

• We aim for complete customer satisfaction. If you’re not happy with your purchase, we’re here to help.

Returns

• Eligibility: Items must be unused, in original packaging, and in the same condition as received.
• Time Frame: You have 7 calendar days from the date of receipt to initiate a return.
• Non-Returnable Items: Perishable goods (e.g., food items with a short shelf life), and customized products.

Return Process

1. Contact Us: Email [email protected] with your order number and reason for return.
2. Authorization: Wait for a return authorization and instructions.
3. Shipping: Send the item to 352 Uxbridge RD, London W12 7LL.
   • Packaging: Ensure the product is securely packaged to prevent damage.
   • Proof of Postage: Obtain proof of postage for your records.

Refunds

• Processing: Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund.
• Approved Refunds: Credited back to your original method of payment within 7 business days.
• Partial Refunds: May be granted for items not in their original condition, damaged, or missing parts not due to our error.

Exchanges

• Defective or Damaged Items: We replace items if they are defective or damaged.
• Exchange Process: Contact us to arrange an exchange.

Shipping Costs

• Return Shipping: You are responsible for paying your own shipping costs for returning items unless the return is due to our error.
• Non-Refundable Shipping: Original shipping costs are non-refundable unless the return is a result of our error.

Exceptions

• Sale Items: Only regular-priced items may be refunded; sale items are final sale.
• Late or Missing Refunds:
  • Delay: If you haven’t received a refund, first check your bank account again.
  • Contact: Then contact your credit card company and bank.
  • Further Assistance: If still unresolved, contact us at [email protected].

Your Statutory Rights

• Consumer Rights Act 2015: This policy does not affect your rights under law.

Contact Information

• Returns Department:
  • Address: 352 Uxbridge RD, London W12 7LL
  • Email: [email protected]
  • Phone: 020 8743 0336